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Company Profile
Spectos is an Spectos is an independent Market Research & Technology Institute. Founded in 2001 in Dresden, Germany, by Niels Delater, Spectos has been providing industry leaders with individual solutions for decades.
With almost two decades of technology-driven market research experience and a leading presence across the globe, Spectos delivers customers with solutions they need to sustainably improve customer satisfaction and build customer loyalty. Fields of service are: Customer Experience Management, Enterprise Feedback Management, Service Quality Management, Complaint Management and Transit Time Monitoring according to EN 13850.
By providing highly effective SaaS & PaaS solutions based on the Six Sigma methodology, Spectos delivers a dependable framework for measuring, sharing, and acting on customer & employee feedback throughout entire organizations.
In 2019, the integration of Kizy Tracking (a company in Taiwan) into the Spectos projects and portfolio allows Spectos to enter new markets such as freight and supply chain. Spectos successfully presented Kizy to a lot of potential new clients all over the world and the pipeline for new projects is filling up.
In Vietnam, Spectos has developed and sell the own product called Feedbackstr, which is a real time product to enable businesses to measure customer satisfaction through web and app-based surveys. Thanks to its user-friendliness, managing customer and employee feedback is simple. Feedbackstr saves you the time and money you would otherwise be spending on market research and helps to improve your overall customer experience. Moreover, the integrated customer relationship and social media features support your sales & marketing needs.
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Company Description
Spectos is an Spectos is an independent Market Research & Technology Institute. Founded in 2001 in Dresden, Germany, by Niels Delater, Spectos has been providing industry leaders with individual solutions for decades.
With almost two decades of technology-driven market research experience and a leading presence across the globe, Spectos delivers customers with solutions they need to sustainably improve customer satisfaction and build customer loyalty. Fields of service are: Customer Experience Management, Enterprise Feedback Management, Service Quality Management, Complaint Management and Transit Time Monitoring according to EN 13850.
By providing highly effective SaaS & PaaS solutions based on the Six Sigma methodology, Spectos delivers a dependable framework for measuring, sharing, and acting on customer & employee feedback throughout entire organizations.
In 2019, the integration of Kizy Tracking (a company in Taiwan) into the Spectos projects and portfolio allows Spectos to enter new markets such as freight and supply chain. Spectos successfully presented Kizy to a lot of potential new clients all over the world and the pipeline for new projects is filling up.
In Vietnam, Spectos has developed and sell the own product called Feedbackstr, which is a real time product to enable businesses to measure customer satisfaction through web and app-based surveys. Thanks to its user-friendliness, managing customer and employee feedback is simple. Feedbackstr saves you the time and money you would otherwise be spending on market research and helps to improve your overall customer experience. Moreover, the integrated customer relationship and social media features support your sales & marketing needs.
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This user has not added any information to their profile yet.
Company Profile
Spectos is an Spectos is an independent Market Research & Technology Institute. Founded in 2001 in Dresden, Germany, by Niels Delater, Spectos has been providing industry leaders with individual solutions for decades.
With almost two decades of technology-driven market research experience and a leading presence across the globe, Spectos delivers customers with solutions they need to sustainably improve customer satisfaction and build customer loyalty. Fields of service are: Customer Experience Management, Enterprise Feedback Management, Service Quality Management, Complaint Management and Transit Time Monitoring according to EN 13850.
By providing highly effective SaaS & PaaS solutions based on the Six Sigma methodology, Spectos delivers a dependable framework for measuring, sharing, and acting on customer & employee feedback throughout entire organizations.
In 2019, the integration of Kizy Tracking (a company in Taiwan) into the Spectos projects and portfolio allows Spectos to enter new markets such as freight and supply chain. Spectos successfully presented Kizy to a lot of potential new clients all over the world and the pipeline for new projects is filling up.
In Vietnam, Spectos has developed and sell the own product called Feedbackstr, which is a real time product to enable businesses to measure customer satisfaction through web and app-based surveys. Thanks to its user-friendliness, managing customer and employee feedback is simple. Feedbackstr saves you the time and money you would otherwise be spending on market research and helps to improve your overall customer experience. Moreover, the integrated customer relationship and social media features support your sales & marketing needs.
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